eejj Privacy Policy

1.Introduction

eejj ("eejj," "we," "us," or "our") operates the online gaming and sports betting platform accessible at eejj.app (the "Platform"). We understand that Filipino players entrust us with sensitive personal information when they register, deposit funds, and play on eejj. We take that responsibility seriously.

This Privacy Policy ("Policy") describes the categories of personal data eejj collects from players and visitors, the purposes for which that data is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights available to you as a data subject under Philippine law.

This Policy applies to all personal data collected through eejj.app, the eejj mobile interface, eejj customer support channels, and any other touchpoint through which you interact with eejj. It should be read together with eejj's Terms & Conditions and Responsible Gaming Policy.

2.Data Controller

eejj is the data controller responsible for the personal data collected through the Platform. As data controller, eejj determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and all applicable regulations issued by the National Privacy Commission (NPC).

If you have any questions about how eejj handles your personal data, or if you wish to exercise any of your data subject rights, you may contact eejj's Data Protection Officer (DPO) via the contact details set out in Section 15 of this Policy.

3.Personal Data We Collect

eejj collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (province, city, barangay)

3.2 Identity Verification (KYC) Data

• Government-issued ID (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys ID) — front and back images
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness check image for biometric verification purposes

3.3 Financial and Transaction Data

• GCash or PayMaya account number (masked)
• Bank account details for BPI, BDO, or Metrobank withdrawals (masked)
• Deposit and withdrawal history
• Betting and gaming transaction records
• Bonus and promotion redemption history

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used on eejj.app
• Referring URL and exit URL

3.5 Communications Data

• Live chat transcripts with eejj support agents
• Email correspondence with eejj
• Feedback, complaints, and dispute records

3.6 Responsible Gaming Data

• Deposit limit settings and modification history
• Self-exclusion requests and status
• Cooling-off period records
• Session time reminder preferences

4.How We Collect Your Data

eejj collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, web beacons, and server logs when you access eejj.app or the eejj mobile interface.
• From third-party service providers — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services, where necessary to operate the Platform.
• From publicly available sources — where permitted by law, for the purpose of verifying identity or detecting fraud.

5.How We Use Your Personal Data

eejj processes your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your eejj account; processing login and authentication.
Identity Verification	Verifying your age (21+), identity, and address in compliance with KYC and AML obligations.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
Gaming Services	Providing access to casino games, slot titles, bingo, sports betting, and other Platform features.
Regulatory Compliance	Meeting obligations under Philippine gaming regulations, anti-money laundering laws, and NPC requirements.
Responsible Gaming	Administering deposit limits, self-exclusion, cooling-off periods, and other responsible gaming tools.
Customer Support	Responding to enquiries, resolving disputes, and maintaining support records.
Fraud Prevention	Detecting and preventing fraudulent activity, collusion, bonus abuse, and money laundering.
Platform Improvement	Analysing usage patterns to improve eejj's features, performance, and user experience.
Marketing Communications	Sending promotional offers and updates where you have opted in to receive them. You may opt out at any time.

6.Legal Basis for Processing

eejj processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to perform the contract between you and eejj (i.e., providing the Platform services you have registered for).
• Legal obligation — processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and NPC directives.
• Legitimate interests — processing necessary for eejj's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent — processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Data Sharing and Disclosure

eejj does not sell, rent, or trade your personal data to third parties. eejj may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other licensed payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers — third-party KYC and biometric verification services engaged by eejj to fulfil its age and identity verification obligations.
• Game content providers — licensed game studios and platform providers whose titles are offered on eejj, to the extent necessary to deliver gameplay and resolve disputes.
• Fraud and AML detection services — specialist providers engaged to detect and prevent money laundering, fraud, and other prohibited activities.
• Regulatory and law enforcement authorities — Philippine government agencies, including the National Privacy Commission, gaming regulators, and law enforcement bodies, where disclosure is required by law or court order.
• Professional advisers — lawyers, auditors, and accountants engaged by eejj, subject to professional confidentiality obligations.
• Business successors — in the event of a merger, acquisition, or sale of eejj's business, your data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom eejj shares personal data are required to process that data in accordance with applicable Philippine data protection law and eejj's data processing requirements.

8.Cookies and Tracking Technologies

eejj uses cookies and similar tracking technologies on eejj.app to ensure the Platform functions correctly and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies — essential for the Platform to operate, including session management, authentication, and security. These cannot be disabled.
• Performance cookies — collect anonymised data about how visitors use eejj.app, such as pages visited and error messages encountered, to help eejj improve the Platform.
• Functional cookies — remember your preferences, such as language settings and responsible gaming tool configurations, to personalise your experience.
• Analytics cookies — used by eejj's internal analytics tools to understand aggregate usage patterns. No third-party advertising networks are granted access to eejj player data through cookies.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of eejj.app, including login and cashier functions.

9.Data Retention

eejj retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction.
• KYC documents — retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process.
• Support and communications records — retained for a minimum of two (2) years from the date of the last interaction.
• Technical and usage data — retained for up to twelve (12) months, after which it is anonymised or deleted.
• Self-exclusion records — retained indefinitely to prevent re-registration during an active exclusion period.

Upon expiry of the applicable retention period, eejj will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10.Data Security

eejj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data in transit between your device and eejj.app.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Multi-factor authentication (MFA) for eejj staff accessing internal systems containing player data.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments of the eejj Platform.
• 24/7 security monitoring and intrusion detection systems.
• Secure data centre facilities with physical access controls.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eejj will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the Philippine Data Privacy Act.

11.Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by eejj:

• Right to be informed — the right to be notified of how your personal data is collected and processed, as set out in this Policy.
• Right of access — the right to request a copy of the personal data eejj holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eejj's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe eejj has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact eejj's Data Protection Officer using the details in Section 15. eejj will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

12.Children's Privacy and Age Restriction

eejj strictly prohibits the use of the Platform by persons under the age of 21 years, in accordance with Philippine gaming regulations. eejj does not knowingly collect personal data from individuals under 21. If eejj becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on eejj, please contact eejj support immediately so that the account can be investigated and closed without delay.

13.Third-Party Links

eejj.app may contain links to third-party websites or services, such as payment provider portals. eejj is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by eejj through the eejj Platform.

14.Changes to This Privacy Policy

eejj reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or eejj's data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes are material, eejj will notify registered players via the mobile number or email address associated with their account, or by posting a prominent notice on eejj.app. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

15.Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or eejj's handling of your personal data, please contact eejj's Data Protection Officer:

Email: [email protected]
Support: [email protected]
Live Chat: Available 24/7 on eejj.app

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you are not satisfied with eejj's response to your data subject request.