At eejj, we believe that gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming programme gives every Filipino player the tools, information, and support they need to stay in control.
eejj strictly enforces the minimum age of 21 years for all players, in line with Philippine gaming regulations. Age verification is mandatory for all accounts.
eejj puts you in the driver's seat. These tools are available to every registered player — free of charge, no questions asked.
Set a daily, weekly, or monthly cap on how much you can deposit into your eejj account. Once set, limits take effect immediately and can only be lowered — not raised — for 7 days.
Choose how long you want to play before eejj sends you an on-screen reminder. It's easy to lose track of time — this tool keeps you aware of how long you've been playing.
Need a short break? Activate a cooling-off period of 24 hours up to 6 weeks. Your account is temporarily suspended and you won't be able to log in or deposit during this time.
If you feel you need a longer break, self-exclusion lets you close your eejj account for a defined period or permanently. Requests are processed within 24 hours and cannot be reversed during the exclusion period.
Periodic pop-up summaries show your net gaming activity and time spent during the current session — so you always have a clear picture of your play before deciding to continue.
eejj's Filipino-speaking support team is available around the clock via live chat. If you're worried about your gaming habits or need help activating any safety tool, we're always here.
Responsible gaming means enjoying casino games, slots, bingo, and sports betting as a form of entertainment — not as a way to earn money or escape problems. At eejj, we want every Filipino player to experience the thrill of gaming while staying firmly in control of their time and budget.
The reality is that gambling outcomes are determined by chance. No strategy, system, or "hot streak" can guarantee a win. Every peso wagered on eejj — whether on a slot title, a bingo card, or a PBA game — carries the risk of loss. That's the nature of gaming, and it's important to accept that before you play.
Responsible gaming at eejj means: only playing with money you can afford to lose, setting limits before you start, taking regular breaks, and never chasing losses. If gaming stops being fun, it's time to step back — and eejj's tools make that easy to do.
If any of these sound familiar, please use eejj's self-exclusion tool or contact our support team. You can also reach out to PAGCOR's responsible gaming resources for additional support.
All responsible gaming tools on eejj are available directly from your account settings. Here's how to use them.
Visit eejj.app and log in using your registered mobile number or email address. All responsible gaming tools are accessible from your account dashboard — no need to contact support first.
Navigate to the "Responsible Gaming" section within your account settings. You'll find all available tools listed there — deposit limits, session reminders, cooling-off, and self-exclusion.
Select the tool you want to use and follow the on-screen instructions. Deposit limit reductions and cooling-off periods take effect immediately. Self-exclusion requests are processed within 24 hours.
If you prefer, you can activate any responsible gaming tool by contacting eejj's 24/7 live chat support. Our Filipino-speaking agents will assist you promptly and without judgment.
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using eejj's responsible gaming tools or speaking to a support professional.
Have you ever gambled with money that was meant for rent, bills, groceries, or other essential expenses?
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you ever tried to win back money you lost by continuing to play — and ended up losing even more?
Has your gaming ever caused arguments with family members, your partner, or close friends?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever borrowed money — from anyone, including through GCash or credit — specifically to gamble?
This self-assessment is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, please contact eejj support or seek professional help.
Philippine gaming regulations require that all players on eejj be at least 21 years of age. This is not just a legal requirement — it is a core part of eejj's commitment to player protection. Gambling can be harmful to young people, and eejj takes every reasonable step to prevent underage access to the Platform.
During registration, all players are required to confirm their date of birth. Before any withdrawal is processed, eejj's KYC (Know Your Customer) process requires submission of a valid Philippine government-issued ID — such as a passport, driver's license, SSS/UMID card, or PhilSys ID — to verify age and identity.
If eejj has reason to believe that a player is under 21, the account will be suspended immediately pending verification. Any winnings accumulated during the period of suspected underage play will be withheld. If you are a parent or guardian and believe a minor has accessed eejj, please contact our support team immediately.
We also recommend that parents and guardians use parental control software to restrict access to gambling websites on shared devices used by minors in the household.
If you or someone you know is struggling with problem gambling, support is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation ( PAGCOR) operates a responsible gaming programme for Filipino players. Contact PAGCOR directly for guidance, resources, and referrals to professional support services.
The Philippine government's 24/7 mental health and crisis support hotline is available to anyone experiencing distress related to problem gambling or any other personal crisis. Dial 1553 from any Philippine network.
Gamblers Anonymous (GA) holds regular meetings across Metro Manila, Cebu, Davao, and other cities. GA is a peer support community for people who want to stop gambling and reclaim control of their lives.
The Department of Health's mental health programme provides access to licensed counsellors and psychiatrists through public hospitals in Manila, Quezon City, Makati, and other major cities across the Philippines.
eejj's own support team is trained to handle responsible gaming concerns with care and confidentiality. Reach us via live chat on eejj.app — available 24/7, in English and Filipino.
Whether you're spinning slots, playing bingo, or betting on the PBA, these simple habits will help you keep gaming enjoyable and within healthy boundaries.
The most important thing to remember: eejj is entertainment. Treat your gaming budget the same way you'd treat a budget for a night out in BGC or a concert in Araneta — money spent for fun, not an investment you expect to get back.
If you ever feel like gaming is no longer fun, or that you're playing out of habit rather than enjoyment, that's your signal to pause. Use eejj's cooling-off tool, take a walk, call a friend — and come back only when you genuinely want to play.
Decide how much you're comfortable spending before you open eejj. Use the deposit limit tool to enforce that budget automatically — so you never accidentally spend more than you planned.
If you've hit your budget for the day, stop. Chasing losses — betting more to try to recover what you've lost — is one of the most common patterns in problem gambling. Accept the loss and walk away.
Step away from the screen regularly. Grab a snack, stretch, or chat with someone. eejj's session time reminders can prompt you to take breaks automatically — use them.
Treat every peso wagered as the cost of entertainment — like a movie ticket or a meal out. If you win, great. If you don't, you still had fun. That's the healthy mindset for gaming on eejj.
eejj is committed to being the Philippines' most responsible online casino. Enjoy premium gaming — slots, bingo, live casino, and more — with the confidence that your wellbeing always comes first.
21+ only. Gambling involves financial risk. Please play responsibly. If gaming stops being fun, use eejj's self-exclusion tool or contact our support team.